Pg. 330 #1-5

1. Oral presentations give you the opportunity to practice your speaking.
2. You should grab the audiences attention, state the purpose of your presentation, and let the audience know how listening to you will benefit them.
3.You can tell a story, use humor, pass a relevent object around, ask a question, ask them to visualize something.
4. You should restate your purpose, let the audience know what you want them to do, and summarize your points.
5. Test it out beforehand, anticipate failures, keep visuals simple, send out review materials beforehand, dont expect the same participation as a face to face presentation.

Pg. 216 #1-5

1. Who is the audience? What are their needs? What do i want them to do? how might they resist? Are there alternative positions i need to examine? What does the decision maker consider to be the most important issue? How might the organization's culture influence my strategy?
2. You don't want to undermine your persuasive message by using an inappropriate appeal by organizing your message in a way that seems unfamiliar or uncomfortable you your readers.
3. Emotional appeals are based on feelings and logical appeals are based on reason.
4. Analogy, induction, or deduction.
5. It is a tool used to organize your presentation into four phases: Attention, interest, desire, and action. It talks at audiences rather than with them and it focuses on one time events rather than long term relationships.

Pg. 188 # 1-5

1. convey bad news, gain acceptance for it, maintain as much goodwill as possible with your audience, maintain a good image for your organization, and reduce or eliminate the need for future correspondence on the matter.
2. Will the bad news come as a shock? Does the reader prefer short messages that get right to the point? how important is this news to the reader? do you need to maintain a close working relationship with the reader? Do you need to get the reader's attention? What is your organization's preferred style?
3. Buffer, reasons, bad news, positive close.
4. A neutral, noncontroversial statement that is closely related to the point of the message. They can be insincere or deceptive.
5. Ease the blow and help readers accept the news.

Pg. 160 #2 and 9

2. I think the first paragraph has some unnecessary information. Also, the problem should be stated up front. The last paragraph sounds very demanding and "thanks in advance" should not be used.

I recently purchased "Negotiator Pro", unfortunately it wouldn't wourl with my computer. When I tried to return it, I was directed to contact you for help. I would appreciate it if you could either exchange the version I have now for one that will work or give me a refund. Thank you.

9. The letter is not addressed to anyone in particular, so who will want to respond to it? The first two sentences dont say what information they want, just that they need it promptly. All the questions are grouped together with no explanation.

Dear (insert name here):
Would you send me some more information about resorts in Florida, specifically ones that are near large cities and offer public transportation? My family and I are planning a trip for late September and we saw your advertisement in the April 2009 issue of Smithsonian magazine. Also, would you send information about attractions and entertainment, including prices? It would be helpful to recieve this information as soon as possible so that we may finalize our plans. Thank you.
Sincerely
Frank C. Atlas

Edited Email and Netiquette

To: sarah@work.net

CC: jim@work.net

From: bill@work.net

Subject: Funds for training trip


Hey Sarah,

There is a training trip coming up that I would liek to attend. Could you tell me who I could ask for money to go on this trip?

Thank you,

Bill




Netiquette

Subject lines are important for helping people decide which emails are important and which ones are trash. Making the right subject line can trick someone into reading your email, even if it isn't important. In a subject line you should write the bottom line of the message rather than saying something like "hi". You should also make your subject so that the reader will immediately know what you are talking about.

Formatting done incorrectly, especially when including the orginal text from an email you are replying to. First, you should make sure your signature is above the original text. You can cut down the message length but do not change what the message says. You should repeat the questions you are responding to. Lastly, do not indent the the original text.

Punctuation is important because it can change the meaning of a sentence. You should always follow the normal rules of puncutation in an email. Do not repeat punctuation marks, even to show excitement. A good rule of thumb is to use as few exclamation marks as possible. Also, you should avoid using slang.

Email Assignment

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Pg. 114 Memo

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